Privacy

Effective Date: January 1, 2025
Contact: support@frvrthreads.com

At FRVR Threads Pty Ltd (“FRVR Threads”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or purchase from us, in accordance with the Privacy Act 1988 (Cth) and applicable international privacy laws (e.g. GDPR, CCPA).

1. Information We Collect

We may collect the following personal information:

  • Identity & Contact: name, email address, phone number, billing/shipping address

  • Transaction Data: order history, payment method (note: we do not store credit card details)

  • Account Info: login credentials if you create an account

  • Marketing Preferences: email or SMS opt-in data

  • Technical Data: IP address, browser type, device ID, cookies, referring URLs, usage activity

  • User Content: any reviews, messages, or responses you submit

We collect only what is necessary to fulfil your order, deliver service, or respond to legal obligations.

2. How We Collect It

We collect information when you:

  • Place an order or create an account

  • Subscribe to our marketing (email or SMS)

  • Enter a competition or promotion

  • Browse our website

  • Contact our support team

  • Engage with us via social media or third-party apps

We may also collect data automatically through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide shipping, returns, and customer service

  • Send order confirmations and delivery updates

  • Communicate special offers, product launches, and content (if you opt in)

  • Improve our website and shopping experience

  • Detect fraud and ensure site security

  • Comply with legal and tax obligations

4. Text Marketing (SMS)

If you opt in to SMS marketing:

  • You agree to receive messages related to your order and promotional texts

  • Your data is shared with our SMS platform SMSBump (Yotpo), STOQ

  • You can opt out anytime by replying STOP or using the unsubscribe link

  • Standard message and data rates may apply

5. Sharing Your Data

We share your information only with trusted third parties required to operate our business, including:

  • Shopify (store platform)

  • Payment processors (e.g. PayPal, Afterpay)

  • SMS/email platforms (e.g. STOQ, Klaviyo, Yotpo)

  • Shipping providers (e.g. Australia Post, DHL)

  • Web analytics services (e.g. Google Analytics)

  • Legal, accounting, or regulatory authorities (if required)

We do not sell or rent your personal data.

6. International Data Transfers

As we ship worldwide and use global tools, some data may be transferred or stored outside Australia. We ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place for such transfers.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember login details

  • Track cart abandonment

  • Serve personalised product suggestions

  • Measure site performance

You can disable cookies in your browser settings, though this may affect website functionality.

8. Your Rights

Depending on your location, you may have rights to:

  • Access or update your personal information

  • Request data deletion

  • Withdraw marketing consent

  • Complain about data misuse

To exercise any of these rights, contact us at support@frvrthreads.com

9. Data Security

We use SSL encryption, secure cloud hosting, and access controls to protect your data. However, no system is 100% secure. Please notify us immediately if you suspect misuse of your account.

If you hold an account, keep your password safe and log out after use.

10. Data Retention

We keep your data:

  • As long as necessary to fulfill your order or comply with law

  • For customer support, tax, and accounting purposes

  • Until you ask for it to be deleted (if permitted by law)

11. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review those policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services constitutes acceptance of any changes.

13. Contact Us

If you have questions, concerns, or complaints regarding your privacy, please reach out:

📧 support@frvrthreads.com